Your Privacy

At Car Confidence, we are committed to protecting the privacy of every visitor to our website. We collect and use your information responsibly to provide a smooth, secure, and reliable shopping experience.

We respect your privacy, handle your data confidentially, and comply with the Australian Privacy Principles.

You can request to update or correct your personal information at any time by contacting us via email.

We use industry-standard security measures to protect your data. Your information is encrypted during transmission, and we take all reasonable steps to safeguard it against unauthorised access. We do not store credit card details on our servers.

 

How We Collect and Store Your Information

We may collect and store information when you:

• Place an order

• Contact us

• Interact with our website

• Subscribe to updates or promotions

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This may include your name, email address, phone number, billing/shipping address, and any additional information you choose to provide.

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How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Provide order updates and customer support

• Improve our products, services, and website experience

• Send marketing communications (only if you have opted in)

You can opt out of marketing at any time via the unsubscribe link or by contacting us directly.

We do not use your information for unrelated purposes.

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Sharing Your Information

We only share your information when necessary to:

• Deliver your order (e.g., courier services)

• Comply with legal obligations

• Protect our rights, property, or safety

We do not sell, rent, or trade your personal information.

We may work with trusted service providers who assist in operating our business. These providers are required to handle your data securely and in line with privacy standards.

Some service providers may be located overseas.

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Protecting Your Data

We take reasonable technical and organisational measures to protect your personal information while it is under our control.

Any non-personal information or feedback you provide may be used to improve our products, services, and customer experience.

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Cookies & Website Tracking

Our website uses cookies to:

• Understand how visitors use our site

• Improve functionality and user experience

• Support marketing and advertising efforts

Cookies do not access personal information stored on your device.

You can disable cookies through your browser settings, though this may affect how the website functions.

 

When We May Disclose Information

We may disclose your information if required to:

• Comply with legal requirements or law enforcement

• Protect our business, customers, or rights

In the event of a business sale or restructure, customer information may be transferred under confidentiality obligations.

 

Third Parties

We only share necessary information with third parties involved in delivering our services (such as shipping providers).

We may also use anonymised data for analytics and to improve our offerings.

 

Security

We are committed to maintaining the security and integrity of your personal information and regularly review our systems to ensure they meet current standards.

 

Your Choices

You may choose to remain anonymous when interacting with us, however some information is required to process orders and deliver products.

If you create an account, you are responsible for keeping your login details secure and up to date.

 

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately.

 

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Thank you for trusting Car Confidence—we’re committed to protecting your information while helping you feel confident on the road.